Roostino Terms and Conditions

Welcome to Roostino. These terms and conditions govern your use of our website and services, including our casino games, live casino, sportsbook and all related features. By registering an account with us, you confirm that you have read, understood and agreed to these terms in full. We encourage you to review this document carefully before you begin playing, as it sets out your rights and obligations as a player at our casino.

Acceptance of Terms

By creating an account at Roostino, you agree to be bound by these terms and conditions, our privacy policy and any promotional rules that apply to specific offers. We reserve the right to amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms. These terms are drafted in English, and the English version is binding regardless of any translation we provide for our other language versions.

Eligibility and Account Registration

Our services are intended for international players, excluding residents of restricted jurisdictions. At Roostino, we require that only one account be registered per person, household, address, phone number, e-mail address and IP address. You must be at least 18 years of age to register, and you must provide accurate, complete and truthful information, including your correct legal name. We at Roostino do not permit accounts registered under false identities or on behalf of third parties.

• We require a single account per player, with no duplicate registrations permitted
• You must be 18 years or older to use our services
• We may request identity verification at any stage of your relationship with us
• You must deposit only from payment methods, cards or accounts registered in your own name

Restricted Jurisdictions

We do not accept players from a number of countries, including Afghanistan, Belarus, China, Cuba, Iran, Iraq, North Korea, Russia, Syria, the United Kingdom, the United States, Ukraine including Crimea, and several other jurisdictions listed in our full compliance documentation. Additional promotional restrictions apply to residents of Armenia, Bosnia and Herzegovina, Georgia, Indonesia, Malaysia and Tunisia. Certain game providers, including NetEnt, also apply their own country-level restrictions, and specific titles such as Planet of the Apes, Vikings and Narcos carry individual geographic limitations.

Deposits and Withdrawals

Our Roostino platform supports a wide range of payment methods, including cards, bank transfers, MiFinity and numerous cryptocurrencies such as Bitcoin, Ethereum, Litecoin and USDT across multiple networks. The minimum deposit is 20 EUR on most methods, rising to 30 EUR for Bitcoin. Minimum withdrawals follow the same structure, starting at 20 EUR and 60 EUR for Bitcoin respectively. We reserve the right to set minimum and maximum deposit and withdrawal amounts at our discretion.

At Roostino, we process withdrawals back to the original deposit method wherever possible, though we may choose to pay out via an alternative system when necessary. A maximum of three withdrawal requests may be pending at any given time, and a minimum monthly wagering threshold of 20 EUR must be met within the calendar month of your withdrawal request.

Rollover and Processing Times

A deposit rollover of x1 applies before withdrawal. If the wagered amount is less than your deposit, we may cancel winnings and retain a commission of 10% of your last deposit, or 15% if funded by card or bank transfer, subject to a minimum of 0.50 EUR. Our financial department processes withdrawal requests within 72 business hours at VIP level 1, 48 hours at level 2, and 36 hours at levels 3 to 5, operating Monday to Friday between 06:00 and 17:00 GMT.

Verification and KYC

We at Roostino are required to verify the identity of our players in accordance with applicable regulations. You may be asked to provide certified identification, proof of residence, proof of ownership of payment methods and transaction history. We may also request verification calls or face verification. Documents must be submitted within 30 days of our request and are typically reviewed within 10 days.

Bonuses and Promotions

Roostino offers a Casino Welcome Bonus of 100% up to 500 EUR plus 200 free spins, along with a Crypto Welcome Bonus and a Sports First Deposit Bonus. Our Roostino bonus terms require that deposit casino bonuses carry a wagering requirement of x35 on the deposit plus bonus amount, with a maximum withdrawal of x10 the bonus received. No-deposit bonuses carry a x40 wagering requirement with a maximum withdrawal of x5 the bonus.

• Casino wagering must be completed within 10 days; sports wagering within 30 days
• Your real money balance is wagered before your bonus balance
• Requesting a withdrawal before wagering is complete voids the bonus and any related winnings
• Maximum bet limits apply while wagering requirements remain unmet

Wagering contributions vary by game type: slots, scratch cards and keno contribute 100%, while live games and video poker contribute 10%. Table and card games do not contribute to wagering, and jackpot slots, Slingo and bingo cannot be played using bonus funds. We maintain separate lists of excluded and prohibited games that apply to specific promotions.

VIP Program and Loyalty

Our VIP program consists of five levels, determined by your activity over the preceding 90 calendar days. Your VIP level affects your withdrawal limits and processing speed, as well as your access to our gamification features, including Coins, Weekly Challenges and One-Time Challenges. Cash prizes earned through our loyalty program carry a wagering requirement of x1. If you have not placed any bets for a month, your account will automatically return to the lowest VIP level.

Game Fairness and Availability

We work with leading providers including Pragmatic Play, NetEnt, Play'n GO, Evolution and many others to deliver our extensive library of slots, live casino games and sports betting markets. Our live casino features Live Cards, Live Roulette, Live Dice and Live Game Shows. We reserve the right to modify, suspend or remove games from our lobby at our discretion, and certain titles may be unavailable depending on your jurisdiction.

Responsible Gambling

We are committed to promoting responsible gambling among our players. Self-exclusion can be arranged by contacting our support team via e-mail. We encourage you to set personal limits and to contact us if you feel your gambling behaviour requires attention.

Account Closure

You may request closure of your account at any time, provided your balance is zero and you have no pending withdrawals. If funds remain in your account at the time of closure, they will be voided. We reserve the right to suspend or close accounts found to be in breach of these terms.

Complaints and Disputes

If you have a complaint, please contact us in writing at [email protected], including your account username, registered name, the relevant dates and a detailed summary of the issue. Our Complaints Resolution Committee will respond within 10 days. Should a dispute remain unresolved, you may escalate the matter to AskGamblers for independent review. Any disputes are governed by the applicable law referenced in our full terms documentation.

Customer Support

Our support team is available 24/7 through live chat and e-mail, supporting the languages reflected across our site versions. You can reach us at [email protected] for general enquiries. Whether you are looking for roostino login assistance, have questions about roostino casino sign up, or need help with roostino casino bonus terms, our team is ready to assist you at any hour.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend checking this page periodically. Your continued use of Roostino after any changes are published constitutes acceptance of the updated terms.