Our Roostino Commitment to Safer Play

Who Can Play at Roostino Casino

We only accept players who are at least 18 years old. Age verification is part of our standard Know Your Customer process, and we may ask you to provide certified identification, proof of residence and other documents to confirm your age and identity before any withdrawal is processed. If we ever discover that an underage person has opened an account with us, we will close it immediately and void any balance.

We also apply a strict one-account policy. Only one Roostino account is permitted per person, household, address, phone number, email address and IP address. This isn't just an administrative rule — it helps us keep track of each player's activity and apply our responsible gaming tools effectively, without the risk of someone bypassing limits by opening multiple profiles. Getting started is easy with the quick Roostino login process.

Tools We Offer to Help You Stay in Control

Our platform includes several features designed to help you manage your time and spending. We encourage every player, new or experienced, to make use of these tools from the very start.

• Deposit limits — you can ask our support team to set daily, weekly or monthly caps on how much you add to your balance.
• Loss limits — we can help you define a maximum amount you're willing to lose over a chosen period.
• Wagering limits — limits on the total amount staked within a set timeframe are available on request.
• Time-out periods — if you need a short break, we can temporarily suspend your account for a period you choose.
• Self-exclusion — for longer breaks, we offer self-exclusion arranged directly by email with our support team.
• Reality checks — periodic reminders of session length help you stay aware of how much time you've spent playing.

If you'd like to activate any of these tools, simply reach out to our support team, and we'll apply the changes to your account as quickly as possible.

Self-Exclusion at Roostino

We understand that sometimes a player needs to step away completely. Self-exclusion at Roostino Casino is arranged by emailing our support team directly. Once a self-exclusion request is confirmed, we restrict access to your account for the agreed period, and we do not send marketing communications during this time. If you contact us wanting to reinstate your account early, our team will review the request carefully and in line with responsible gaming best practice, rather than simply reopening access on demand.

Account Closure

You're free to close your Roostino account whenever you choose. We do ask that your balance is at zero and that there are no pending withdrawal requests before closure, since any remaining funds in an account marked for closure may be voided under our terms. If you're unsure how to proceed, our support team is happy to walk you through the process.

Recognising the Signs of Problem Gambling

We want every player at Roostino to be honest with themselves about their relationship with gambling. Some common warning signs include:

• Spending more time or money on casino games or sports betting than originally planned
• Chasing losses by increasing bets in an attempt to win back money
• Borrowing money, selling possessions, or neglecting bills to fund play
• Feeling anxious, irritable or preoccupied with gambling when not playing
• Hiding the extent of your gambling from family or friends
• Neglecting work, studies or relationships because of time spent gambling

If any of these sound familiar, we encourage you to pause, use one of our limit tools, or reach out to a specialised support organisation. Recognising a pattern early makes it much easier to change course.

External Support Organisations

Alongside our own tools, we recommend independent organisations that specialise in gambling support. These services are free, confidential and available to anyone who needs them, whether or not they play at Roostino Casino.

We also signpost external dispute resolution through AskGamblers, which can assist should you ever feel a concern with our service hasn't been resolved through our own complaints process.

Keeping Gambling a Form of Entertainment

We design our games, promotions and loyalty program — including our Coins, Weekly Challenges and VIP levels — purely as entertainment features, not as a way to recover losses or generate income. We encourage you to treat any deposit as the cost of entertainment, never as an investment. Setting a budget before you start playing, and sticking to it regardless of results, is one of the simplest ways to keep gambling enjoyable. For details on current promotions and how wagering requirements apply, check out our Roostino bonus guide.

We also remind players that bonus funds, free spins and promotional offers always come with wagering requirements and terms. Reading these carefully, together with understanding game contribution rates — for example, slots and scratch cards contribute 100% toward wagering, while table games contribute 0% — helps you make informed choices about how you play with us.

Advice for Parents and Guardians

We take underage access seriously, and we encourage parents and guardians to use device-level and browser-level parental control software to prevent minors from accessing gambling sites, including Roostino. Keeping login details private and using separate devices or browser profiles for household members is also strongly recommended.

How We Support You

Our support team is available 24/7 through live chat and email, in multiple languages matching our site versions. If you have questions about responsible gambling tools, want to set a limit, or need to discuss self-exclusion, we're here to help without judgement.

• Live Chat: Available 24/7 on our website
• Email: [email protected]
• Complaints: [email protected]
• Help Centre: Available in the website footer

Should you raise a formal complaint relating to responsible gambling, our Complaints Resolution Committee reviews each case and responds in writing within 10 days, taking into account your account details, the dates concerned and a summary of the issue.