Roostino Privacy Policy

At Roostino Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, play or contact our support team. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit roostino.com or play at Roostino Casino, and what rights you have in relation to your data. By creating an account, you agree that we may process your information as described below.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity and comply with our legal obligations. When you sign up for a Roostino account, we gather your registration details such as your name, date of birth, email address, phone number and country of residence. We also collect financial information necessary to process deposits and withdrawals, including payment method details for cards, bank transfers, MiFinity and cryptocurrencies such as BTC, ETH, USDT and others.

• We collect identity verification documents, including certified ID, proof of residence, proof of ownership of payment methods and, where required, transaction history
• We record your gaming activity, including deposits, withdrawals, bets placed on slots, live casino, jackpots and sportsbook, and bonus usage
• We log technical data such as IP address, device type, browser information and login timestamps
• We may request verification calls or face verification as part of our Know Your Customer procedures

How We Use Your Information

We use the information we collect to open and manage your account, process transactions, verify your identity, prevent fraud and money laundering, and provide customer support. Our Roostino platform also uses your data to tailor promotions, such as the Casino Welcome Bonus, Crypto Welcome Bonus and Weekend Reload offers, to your preferences where permitted. We at Roostino rely on your activity data to calculate your VIP level, which determines your withdrawal limits and processing speed, and to administer the Coins, Weekly Challenges and One-Time Challenges within our loyalty program.

We also use your information to communicate important updates, respond to complaints submitted to [email protected], and meet regulatory and anti-money-laundering requirements applicable to our operations.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, our legitimate business interests in operating Roostino Casino securely, compliance with legal obligations, and your consent where applicable, for example regarding marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary for your account and transactions.

Sharing of Information

We do not sell your personal data. However, we may share your information with trusted third parties who support our operations, including:

• Payment providers and banks that process your deposits and withdrawals, including card, bank transfer and cryptocurrency processors
• Identity verification and fraud prevention partners who assist with KYC checks
• Game providers such as Pragmatic Play, NetEnt, Evolution and others, to the extent necessary to deliver game functionality
• Regulatory bodies, law enforcement or dispute resolution services such as AskGamblers, where legally required
• IT and hosting providers who maintain our website and systems

Our Roostino Casino team ensures that any third party handling your data is bound by confidentiality and data protection obligations consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with legal, tax and anti-money-laundering obligations. KYC documents, transaction history and communication records are kept in accordance with applicable retention requirements. When data is no longer required, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. Customer funds are held separately from company funds in dedicated client accounts, offering additional protection. While we take reasonable steps to secure your information, no method of transmission or storage is entirely risk-free, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These may include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic and improve your experience at Roostino Casino. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our site, including login and gameplay features.

Account Registration and Verification

An account at Roostino must be registered in your own correct name, and we permit only one account per person, household, address, phone number, email and IP address. You must be at least 18 years old to register. We require accurate information during registration, and we reserve the right to request additional documentation at any time to verify your identity, including during the Roostino casino sign up process and before processing withdrawal requests.

International Data Transfers

As we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we take steps to ensure it remains protected in accordance with this Privacy Policy and applicable data protection standards.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected information from someone under the minimum age, we will take steps to delete that data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of your Roostino account after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our support team at [email protected]. For formal complaints, you may write to [email protected] with your account username, registered name, relevant dates and a detailed summary; our Complaints Resolution Committee aims to respond within 10 days.